/* ═══════════════════════════════════════════════════════════
   Jethesk — Public Portal & Knowledge Base Styles
   ═══════════════════════════════════════════════════════════ */

@import url('https://fonts.googleapis.com/css2?family=Outfit:wght@400;500;600;700&display=swap');

:root {
    --jtp-primary: #6366f1;
    --jtp-radius: 16px;
    --jtp-font: 'Outfit', -apple-system, sans-serif;
    --jtp-bg: #f8fafc;
    --jtp-card: #ffffff;
    --jtp-border: #e2e8f0;
    --jtp-text: #0f172a;
    --jtp-text-muted: #475569;
    --jtp-shadow: 0 10px 40px rgba(0,0,0,0.08);
}

.jethesk-form-wrap,
.jethesk-portal,
.jethesk-kb {
    font-family: var(--jtp-font);
    max-width: 720px;
    margin: 0 auto;
    padding: 32px 0;
}

/* ── Form ── */
.jethesk-form {
    background: var(--jtp-card);
    border: 1px solid var(--jtp-border);
    border-radius: var(--jtp-radius);
    padding: 40px;
    box-shadow: var(--jtp-shadow);
}

.jethesk-form-title {
    font-size: 22px;
    font-weight: 700;
    color: var(--jtp-text);
    margin: 0 0 24px;
}

.jethesk-field {
    margin-bottom: 16px;
}

.jethesk-field label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: var(--jtp-text-muted);
    margin-bottom: 6px;
}

.jethesk-field input,
.jethesk-field select,
.jethesk-field textarea {
    width: 100%;
    padding: 10px 14px;
    border: 1px solid var(--jtp-border);
    border-radius: 8px;
    font-family: var(--jtp-font);
    font-size: 14px;
    color: var(--jtp-text);
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
    background: #fff;
}

.jethesk-field input:focus,
.jethesk-field select:focus,
.jethesk-field textarea:focus {
    border-color: var(--jtp-primary);
    box-shadow: 0 0 0 3px rgba(99,102,241,0.12);
}

.jethesk-field textarea { resize: vertical; }

.jethesk-field-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}

.jethesk-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    padding: 12px 28px;
    font-size: 14px;
    font-weight: 700;
    font-family: var(--jtp-font);
    color: #fff;
    border: none;
    border-radius: 12px;
    cursor: pointer;
    transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);
    text-decoration: none;
    background: linear-gradient(135deg, var(--jtp-primary), #4f46e5);
}

.jethesk-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 8px 20px rgba(99,102,241,0.3);
    filter: brightness(1.1);
}

.jethesk-form-msg {
    margin-top: 12px;
    font-size: 14px;
    font-weight: 500;
}

.jethesk-form-msg.success { color: #10b981; }
.jethesk-form-msg.error { color: #ef4444; }

/* ── Portal ── */
.jethesk-portal-header {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: 20px;
}

.jethesk-portal-header h3 {
    font-size: 22px;
    font-weight: 700;
    color: var(--jtp-text);
    margin: 0;
}

.jethesk-ticket-list-item {
    background: var(--jtp-card);
    border: 1px solid var(--jtp-border);
    border-radius: 10px;
    padding: 16px 20px;
    margin-bottom: 12px;
    display: flex;
    align-items: center;
    gap: 16px;
    cursor: pointer;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.jethesk-ticket-list-item:hover {
    border-color: var(--jtp-primary);
    box-shadow: 0 2px 12px rgba(99,102,241,0.1);
}

.jethesk-ticket-list-item .ticket-num {
    font-family: monospace;
    font-size: 12px;
    color: var(--jtp-text-muted);
    min-width: 100px;
}

.jethesk-ticket-list-item .ticket-subject {
    font-weight: 600;
    color: var(--jtp-text);
    flex: 1;
}

.jethesk-ticket-list-item .ticket-status {
    padding: 3px 10px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 600;
    color: #fff;
}

/* ── Knowledge Base ── */
.jethesk-kb-header {
    text-align: center;
    margin-bottom: 32px;
}

.jethesk-kb-header h2 {
    font-size: 28px;
    font-weight: 700;
    color: var(--jtp-text);
    margin: 0 0 16px;
}

.jethesk-kb-search input {
    width: 100%;
    max-width: 500px;
    padding: 12px 20px;
    border: 1px solid var(--jtp-border);
    border-radius: 30px;
    font-family: var(--jtp-font);
    font-size: 15px;
    outline: none;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.jethesk-kb-search input:focus {
    border-color: var(--jtp-primary);
    box-shadow: 0 0 0 3px rgba(99,102,241,0.12);
}

.jethesk-kb-cats {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(180px, 1fr));
    gap: 16px;
    margin-bottom: 32px;
}

.jethesk-kb-cat {
    background: var(--jtp-card);
    border: 1px solid var(--jtp-border);
    border-radius: var(--jtp-radius);
    padding: 24px 16px;
    text-align: center;
    cursor: pointer;
    transition: border-color 0.2s, transform 0.2s, box-shadow 0.2s;
}

.jethesk-kb-cat:hover {
    border-color: var(--jtp-primary);
    transform: translateY(-2px);
    box-shadow: 0 4px 16px rgba(99,102,241,0.1);
}

.jethesk-kb-cat-icon { font-size: 28px; margin-bottom: 8px; }
.jethesk-kb-cat-name { font-size: 14px; font-weight: 600; color: var(--jtp-text); }

.jethesk-kb-article {
    background: var(--jtp-card);
    border: 1px solid var(--jtp-border);
    border-radius: 10px;
    padding: 16px 20px;
    margin-bottom: 12px;
    cursor: pointer;
    transition: border-color 0.2s;
}

.jethesk-kb-article:hover { border-color: var(--jtp-primary); }
.jethesk-kb-article h4 { margin: 0 0 4px; font-weight: 600; color: var(--jtp-text); }
.jethesk-kb-article p { margin: 0; font-size: 13px; color: var(--jtp-text-muted); }

@media (max-width: 600px) {
    .jethesk-field-row { grid-template-columns: 1fr; }
    .jethesk-form { padding: 20px; }
    .jethesk-kb-cats { grid-template-columns: 1fr 1fr; }
}

/* ── Customer Auth ── */
.jethesk-auth-container {
    max-width: 440px;
    margin: 0 auto;
    padding: 40px 0;
}

.jethesk-auth-brand {
    text-align: center;
    margin-bottom: 32px;
}

.jethesk-auth-tabs {
    display: flex;
    border-bottom: 2px solid var(--jtp-border);
    margin-bottom: 24px;
}

.jethesk-auth-tab {
    flex: 1;
    padding: 12px 0;
    font-family: var(--jtp-font);
    font-size: 14px;
    font-weight: 600;
    color: var(--jtp-text-muted);
    background: none;
    border: none;
    border-bottom: 2px solid transparent;
    margin-bottom: -2px;
    cursor: pointer;
    transition: color 0.2s, border-color 0.2s;
}

.jethesk-auth-tab.active {
    color: var(--jtp-primary);
    border-bottom-color: var(--jtp-primary);
}

.jethesk-auth-tab:hover {
    color: var(--jtp-primary);
}

.jethesk-auth-form {
    background: var(--jtp-card);
    border: 1px solid var(--jtp-border);
    border-radius: var(--jtp-radius);
    padding: 28px;
    box-shadow: var(--jtp-shadow);
}

.jethesk-btn-full {
    width: 100%;
    margin-top: 8px;
}

.jethesk-portal-wrap {
    font-family: var(--jtp-font);
    max-width: 800px;
    margin: 0 auto;
    padding: 32px 0;
}

.jethesk-portal-wrap .jethesk-portal-header h2 {
    font-size: 22px;
    font-weight: 700;
    color: var(--jtp-text);
    margin: 0;
}

.jethesk-empty {
    background: var(--jtp-card);
    border: 1px solid var(--jtp-border);
    border-radius: var(--jtp-radius);
    padding: 40px;
    text-align: center;
    color: var(--jtp-text-muted);
}